At Premier Sweets, customer satisfaction is our priority. Since our products are perishable food items, refunds are handled under the following conditions.

Eligible Refund Cases

Refunds or replacements may be provided if:

• The wrong product was delivered.
• The product was damaged during delivery.
• The order was incomplete.
• The product quality issue is reported within 24 hours of delivery.

Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after order confirmation.
• Incorrect delivery address provided by the customer.
• Delayed complaints beyond 24 hours of delivery.
• Minor variations in product appearance or packaging.

Refund Process

To request a refund:

1. Contact our customer support team within 24 hours of receiving the order.
2. Share your order details along with photos of the product.
3. Our team will review the request and respond within 3-5 business days.

Refund Timeline

Approved refunds will be processed to the original payment method within 5-7 business days.

Contact for Refund Requests

Phone: 9986524981 / 9538520950
WhatsApp: 9986295249